FREQUENTLY ASKED QUESTIONS

Shipping, Delivery and Returns

Shipping

Standard shipping for orders in the United States usually takes 3-7 business days, which do not count weekends.
International orders can take up to 3-5 weeks to arrive depending on the destination and customs processing.
The tracking for International orders will not update once the package
leaves the US, but the order is still on its way.

During holidays or times of high demands, orders may exceed the above timeframe.



What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
International orders are shipped via USPS First Class International Mail.



Returns + Exchange Policy

Due to sanitation reasons, we do not offer exchanges or refunds.
If your package is marked as "delivered" per USPS, or any other carrier, we cannot be held responsible for stolen or lost packages.
Please file a complaint with the carrier.



Can I cancel or change my order?

At this time, all sales are finals. Order cannot be canceled or changed after being placed.



What if my order is defective or returned to RAW Frequency?

If the product is defective upon receiving it, or the item has been damaged during transport, you should immediately report this to us.
Please contact us within 48 hours of delivery.
Items reported after this time frame will not be valid for a replacement.

Order returned due to an insufficient address are subjected to reshipment fees.

Due to every product being fulfilled as it is ordered, reshipments cannot be canceled or refunded.
Please note, additional time is required for reshipment.



What if I receive an incorrect item?

If you have received an item that you did not order please email us
at rawfrequency||c@gmail.com so we can resolve this for you.